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《跨部門溝通與沖突管理》

《跨部門溝通與沖突管理》
課程時長: 2 天
適合學員:高層領導 中層領導 基層員工
適合行業:不限行業
關注度: 4

pc蛋蛋官网BENKECHENGHUIXIANGXIJIESHAOKUABUMENGOUTONGDEXINLIXUEGONGJUHEFANGFA,SUZAOGAOXIAONENGTUANDUIXIEZUO,TONGGUOHUDONGYOUXI、ANLIJIANGJIE、FENZUTAOLUNDENGZAISHICAOGANWUZHONGZHANGWOGUANLIGOUTONGJIQIAO,TONGGUODUICHONGTUDESHENDURENZHI,YI“RUHEYONGZHENGQUEGUANLISHOUDUAN,JIFAJIANSHEXINGCHONGTU,BAOCHIQIYEFAZHANHUOLI”WEIZHUXIAN,TISHENGTUANDUIJIXIAO,JIAQIANGTUANDUIXIEZUO,DAZAORENMOCAIFUQUAN。SHIXUEYUANZHANGWOGUANLIKUABUMENGOUTONGYISHU,XUEHUICHONGTUGUANLIJIQIAO,RANGNINZAIRIYIJILIEDEJINGZHENGZHONGSHIZHONGQINGSONGMIANDUI:GENGGAOXIAODEGONGZUO,KUAILEDESHENGHUO!

課程背景

在現實生活中,人際交往無處不溝通無處不協調,企業管理需要高效溝通發揮工作績效,夫妻關系需要情感交流經營幸福家庭,人際交往需要信息交流建立人脈財富,跨部門協作與溝通密切相關,發揮團隊精神、互補互助以達到團隊最大工作效率的能力。對于團隊的成員來說,不僅要有個人能力,更需要有在不同的位置上各盡所能、與其他成員協調合作的能力。……可見人生在世,溝通是第一重要生產力。
沖突是指人們由于某種抵觸或對立狀況而感知到的不一致的差異。 沖突管理指在一定的組織中對各種沖突的管理。管理者不僅要解決組織中的沖突,更要刺激功能性的沖突,以促進組織目標的達成。管理者處理沖突的能力與管理成功與否成正相關。根據美國管理協會的一項調研,一位職業經理人至少會有24%的工作時間是花在沖突管理上的。——這是對時間的巨大浪費嗎?當管理者傳達決策時,都希望看到自己的團隊成員能夠完全服從上級的指示。——這個團隊的績效會最優嗎?
失傳的跨部門溝通秘笈是什么?如何進行有效沖突管理,確保企業收益最大化?

培訓對象

QIYEZHONGCENGGUANLI、BANZUCHANGJIXIWANGTIGAOZHIYEHUASUYANGDERENSHI

課程收獲

? 了解溝通的五項基本原則、影響人際交往的心理學效應。
? 學會失傳的溝通秘笈:同頻同率,先跟后帶。
? 掌握同理心地圖的使用,更好的換位思考跨部門協作。
? 快速建立信賴感12種方法,聽、說、問、看溝通技巧。
? 掌握跨部門高效溝藝術,人際關系白金、黃金和鉆石法則。
? 理解和學會如何與他人或團隊建立信任,
? 掌握有效傾聽的技巧,明了言外之意,話外之音。
? 管理者高效溝通藝術、提升團隊協作和績效。
? 掌握促使平級和部門間有效做出承諾并實現結果。
? 對沖突有良性認知,能夠區分建設性沖突和破壞性沖突。
? 掌握應對團隊文化沖突的妥善處理方式,高效團隊協作六要素。
? 了解有效沖突管理的核心,學會沖突管理五大策略
? 實際操作沖突管理步驟,發現問題關注目標達成共識。
? 掌握“情緒管理”和“有效溝通”必修職場技能。
? 學會協調沖突的技術,有效掌握和引導部門間的沖突,收獲雙贏解決方案。
? 管理能力測試,自我覺察成長,提高管理綜合素養。

培訓方式

運用企業教練技術,心理測試、分組討論、案例分析、實戰演練、角色扮演等。
課程內容追求實戰、實操、實用。體驗式培訓注重參與和互動、在感悟中學習獲得積極的成長體驗,提升團隊凝聚力和戰斗力,增強職業人士歸屬感和幸福滿意度。

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5、SHANGYERENGEDEXIULIANFANGFA:SIYAOSIBUYAO;

pc蛋蛋官网?(1)DUIKEHU:YAOJIEGUO,BUYAOLIYOU;

?(2)DUISHANGJI:YAOJIAZHI,BUYAOTAOHAO;

pc蛋蛋官网?(3)DUITONGSHI:YAODUISHI,BUYAODUIREN;

?(4)DUIZIJI:YAOYUANZE,BUYAORENQING;

ANLIFENXI:LIJIACHENGDEGUSHI

 

DILIUDANYUAN:ZHIYEQINGSHANGYUGOUTONGJIQIAO

pc蛋蛋官网(YI)、ZHIYEQINGSHANGDEXIULIAN

pc蛋蛋官网1、SHENMESHIQINGSHANG?SHENMESHIZHIYEQINGSHANG? FENZUTAOLUN

pc蛋蛋官网(1)SHENMESHIQINGXUZHILI?

pc蛋蛋官网(2)RENSHIZIJI:NIDEQINGSHANGYOUDUOGAO?

          XINLICEPING:RENSHIZIJI:QINGSHANGZICE

2、QINGXUZHILISHANGSHUDE5GEFANGMIAN

(1)LEJIEZIJIQINGXUDENENGLI-ZIZHI

pc蛋蛋官网(2) KONGZHIZIJIQINGXUDENENGLI-ZIKONG

pc蛋蛋官网(3) ZIWOJILIDENENGLI-ZILI

pc蛋蛋官网(4)LEJIETARENQINGXUDENENGLI-TONGQINGDALI

pc蛋蛋官网(5)WEIXILIANGHAORENJIGUANXIDENENGLI-HEXIEXIANGCHU

3、ZHIYEQINGSHANGJIBENYAOQIU

4、“WUGEZHUDONG”SHIHUODEGAOZHIGAOXINDEFABAO

ü  ZHUDONGFAXIANWENTI

ü  ZHUDONGSIKAOWENTI

ü  ZHUDONGJIEJUEWENTI

ü  ZHUDONGCHENGDANZEREN

ü  ZHUDONGCHENGDANFENWAIZHISHI

 

(ER)、GOUTONGYUXIEZUO

1、YOUXIAODEGOUTONGJIQIAO

ü  ZANMEI

ü  TONGLI

ü  QINGTING

ü  FAWEN

ü  XIANGYING

2、GOUTONGSHIQINGXUDECHULI

pc蛋蛋官网ANLIFENXI:XIANCHULIXINQING,ZAICHULISHIQING

pc蛋蛋官网3、MIANDUISHANGSI、TONGSHI、BUSHUDEGOUTONG;

pc蛋蛋官网ANLIFENXI:RUHECHULIBANZUJIANCHONGTU?

4、RANGLINGDAOXIHUANNIDE7GEXIGUAN

 

pc蛋蛋官网DIQIDANYUAN:GAOEQGUANLIYISHU

(YI)、RUHEGAOXIAOTUANDUIJILIGUANLI

1、TUANDUIGUANLIDE5PYAOSU

pc蛋蛋官网(1)RENYUAN:RUHEYONGEQQINGSHANGLAIZHAOREN、SHIREN、YUREN、YONGREN、LIUREN

(2)MUBIAO:FADONGJITIZHIHUIZHIDINGQINGXIDEGONGTONGMUBIAO

pc蛋蛋官网(3)XINGDONGJIHUABIAO:MEIGERENSUISHIYOUZHENGQUEDESHIQINGZUO

(4)DINGWEI:TUANDUIJICHENGYUANDINGWEI

LINGDAOZHE/ZHIXINGZHE/GOUTONGZHE/KONGZHIZHE/PINGJIAZHE

(5)QUANXIAN:TUANDUISHOUQUAN

pc蛋蛋官网ü  HESHISHOUQUAN?

pc蛋蛋官网ü  RUHESHOUQUAN?

ü  SHOUQUANHOUDEDUDAOHEJIAOLIAN

pc蛋蛋官网2、QIYEXIHUANSHENMEYANGDEGUANLIZHE

(1)YOUXIUZHIYEJINGLIRENDEJIBENXINTAI

pc蛋蛋官网(2)ZHIYEQINGSHANGJIBENYAOQIU

(3)GUANLIZHEGAOZHIYEQINGSHANGDEBIAOXIAN

pc蛋蛋官网(4)RUHESHIBIEYUANGONGDEBUTONGQINGXUZHUANGTAI?

FUMUZHUANGTAI /CHENGRENZHUANGTAI/ERTONGZHUANGTAI

pc蛋蛋官网3、RENXINGJIASHELILUNYUGUANLI

(1)RENXINGJIASHEDEHANYI

(2)RENXINGJIASHEDEXLILUNYUYLILUN

pc蛋蛋官网(3)RENXINGJIASHEDEJINGJIREN、SHEHUIREN、ZIWOSHIXIANRENHEFUZARENLILUN

XINLICEPING:NISHUYUNEIZHONGLINGDAOFENGGE?

4、GAOQINGSHANGGUANLIYISHU:

(1)ZHIRENSHANYONG:KONGZHITARENQINGXULIUBUFA

(2)YISHENZUOZE:RUHEZANMEI、PIPINGREN,

pc蛋蛋官网(3)KAIFANGDEGOUTONG:LINGTINGDEJIQIAO,TONGPINTONGLV7BAFEIDAO

(4)JILITUANDUI:SHUOFUTARENDEXINLIXUEJISHU,JILIYUANZE

(5)TUANDUIGUANLIDEJIDIANZHONGGAO

 

(ER)、DAZAOGAOJIXIAOTUANDUI

pc蛋蛋官网1、CANTOUYUANGONGXINLIDEMIMA

(1)LEJIEYUANGONGDEYUWANG

pc蛋蛋官网(2)DUIYUANGONGJINXINGXINLIFENLEI

(3)TANJIUYUANGONGXINLIDEJIBENYAODIAN

(4)CONGYIERTINGXIN,DAOYIXINTINGXIN

JIAOSEBANYAN:RUHEMUCESHIREN?

pc蛋蛋官网2、RUHEZHANGWOYUANGONGXINLI?

(1)GAIBIANYUANGONGTAIDU

(2)XINLIJILIJISHU

(3)HUAJIEXINLICHONGTU

pc蛋蛋官网ü  AILISIABCQINGXULILUN

pc蛋蛋官网ü  XIEDIAOCHONGTUDEJISHU

(4)LIYONG“XIAOQUANZI”QUNTIXINLI

pc蛋蛋官网ANLI:ZAIGUANLIZHONGDONGCHAXIASHUXINLI

pc蛋蛋官网3、ZHUZHONGTUANDUIHEZUO,XIANGHUZHICHI

(1)CHONGFENFAHUIGERENDETECHANG;1+1>2;

(2)CHANGDAOTUANDUIHEZUODEFENWEI。

pc蛋蛋官网(3)QUELIZHURENWENGDIWEI,PEIYANGYUANGONGGUISHUGAN;

ANLIFENXI:ALIBABATONGWENHONG

 

pc蛋蛋官网DIBADANYUAN:XIANCHANGHUDONGWENYUDA


職業經歷從市場營銷、培訓經理、運營總監到總經理高級職業經理人,先后就職于希爾頓酒店、中企動力科技股份、心融集團德瑞姆心理教育機構、影響力教育訓練集團等知名企業,整合酒店、IT電商、企業管理咨詢、心理學教育培訓等行業16年的企業管理智慧。專注壓力情緒管理、高效溝通藝術、催眠式營銷技巧、企業管理心理學、職業情商與團隊管理等績效優化解決方案,以提高職場人士心理資本和提升工作績效為己任,課程廣受各類企業及政府機構好評。
郭老師有豐富的企業EAP管理培訓經驗,始終致力于職工身心健康服務,塑造企業人文關懷。課程內容追求實戰、實操、實用,提升團隊幸福感和企業績效,授課對象包含企業中高層管理者、基層員工,課程具有極強的實用性,提倡以人為本、工具為要、效果為王。體驗式培訓注重參與性和互動性、在感悟中學習獲得積極的成長體驗,提升員工心態績效和行為績效,形成獨特的培訓風格。

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